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A Fail Whale For the Rest of Us:

A Fail Whale For the Rest of Us:

Digg was in the bottom five with 15 hours and 35 minutes (2.16%) downtime due to issues with its relaunch. Other relatively poor performers included MySpace with a day, seven hours and 27 minutes of downtime (4.36%) and YouTube with a day, five hours and 18 minutes or 4.07% downtime.

Twitter was only down for an hour and 16 minutes total all month, tied with LinkedIn and Yelp.

Uptime for the top 20 social networking sites monitored by WatchMouse:

WatchMouse started monitoring the performance of 26 application programming interfaces (APIs) popular with app developers, including Facebook, Twitter, and Posterous back in January. Now it’s extending its monitoring services to users as well as programmers with

“Revealing information frequently and often – both good and bad – is the only way to amass positive impressions, reduce interactions with higher cost-per-contact channels, and directly influence your reputation,” Mark Pors, CTO and co-founder of WatchMouse, said in a press release. “Most of the social networking companies we monitor on do not have a dedicated place where they can broadcast when their services are not working correctly.”

The data comes from the companies via WatchMouse’s Public Status Pages, the same system that updates Twitter’s API status, the Amazon web services Health Dashboard, Apple MobileMe support and the Google Apps dashboard. Public Status Pages let any company announce maintenance, site issues or that the site is functioning perfectly. Users can also see a seven-day history with graphs, a 24-hour snapshot and breakdown by country.


Digg’s uptime suffered terribly during a bumpy relaunch.

The idea is that it’s better to let users know what’s going on than to leave them guessing. Being upfront about downtime will cut down on complaints and generate goodwill among developers and users. What do you think? Will this keep users and developers happy? Or will it just be a frustrating reminder of a site’s shortcomings?

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